Our Experts

Your business is managed in Arizona. Ours is too.

These are the people who will be working around-the-clock for you. They're Arizona's communications veterans and they have thorough knowledge of the challenges facing the industries they serve. Give them a call or send them an email and get to know your technology partner.


Michael Banker
Manager, Large Sales
623-328-4531
Michael.Banker@cox.com
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Michael works to create fully integrated voice, video and data solutions for Arizona's largest companies. With more than 25 years in the IT industry and an MBA in finance, he develops solutions that meet his client's unique technological needs and deliver a solid return on investment.

As a mentor to his team, Michael leads them to approach their client engagement as technology consultants and problem-solvers – increasing their clients' productivity while lowering their operating costs.

Michael gives back to the community as a participating member of the Greater Phoenix Economic Council (GPEC) and as a member of the GPEC Healthcare Leadership Committee. In his spare time, he enjoys golf, kayaking and sailing, especially in the French West Indies.
Kevin Ahern
Senior Account Executive – Hospitality
623-328-3206
Kevin.Ahern@cox.com
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Kevin leverages his 30 years of experience at Cox to provide creative and innovative bulked video, data and voice services to large enterprises including hotels, hospitals, long-term care facilities, military barracks and university dormitories. He spearheaded the first Cox Business service contract with the Fort McDowell Yavapai Nation, which receives video, voice and Internet services for the hotel, casino, RV resort and other commercial establishments within Fort McDowell.

Known by his clients and co-workers as consistent, determined, successful, creative, focused and driven, Kevin draws from his long and storied career in technical management at Cox in San Diego and Phoenix to convey the benefits of Cox Business' products to his clients. Kevin is an avid golfer and past Valley Hotel Resort Association board member.

Karen Lyons
Account Manager – Healthcare
623-328-3212
Karen.Lyons@cox.com
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A telecommunications sales veteran of more than 20 years, Karen comes prepared to each meeting with extensive market research, financial analysis and a network of key contacts within the largest companies serving the Greater Phoenix market. Her professionalism, honesty and passion for her work has earned Karen a coveted spot among Cox's Circle of Excellence and Winner's Circle, reserved only for top performers.

Karen is a member of the Healthcare Information Management Systems Society and is also passionate about her work battling cancer as a volunteer for the American Cancer Society and Susan B. Komen Foundation. When she's not at work or volunteering, she can be found hiking or horseback riding
Gene Carl
Manager, Public Sector
623-328-4258
Gene.Carl@cox.com
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A 25-year veteran of the telecommunications industry, Gene leads the Arizona Cox Business' Public Sector Markets Group. He oversees all Cox Business' strategic initiatives regarding sales and support of the federal, state and local education sectors.

Prior to joining Cox Business, Gene held management roles at Imagine Technologies Inc., Avaya, Genesys Telecommunications Laboratories, Microage/Pinacor, Lucent Technologies and AT&T. He also holds multiple certifications from Avaya and Microsoft.

When not at work, Gene enjoys golf, photography and spending time with family.

Kathleen Dougherty
Account Manager – Maricopa & Pinal Counties,
Federal Government
623-328-3986
Kathleen.Dougherty@cox.com
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Kathleen brings 23 years experience in IT and procurement management for the State of Arizona to Cox Business where, for the past several years, she has coordinated the Cox government team of sales engineers, pre-sales support, project managers, order entry and post sales support. Kathleen received her Certified Purchasing Manager's certification from the Institute for Supply Management and has been particularly effective at helping government organizations like the state, Maricopa County and the federal government leverage their resources to achieve the best telecommunications efficiencies from Cox Business.

Kathleen's deep knowledge base, integrity and passion to provide the best service to her government clients earned her a spot in the exclusive Cox Circle of Excellence for exceptional performance. In her spare time, Kathleen volunteers for St. Vincent de Paul in Phoenix.
Joe Wells
Account Manager – Pima & Cochise Counties, Education
and Cochise counties
520-867-7575
Joseph.Wells@cox.com
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Joe focuses his attention in southern Arizona providing Cox Business services to large enterprises, government agencies, schools and other communications companies. Cisco-certified, Joe is an expert in AWID, campus LAN, wireless LAN, WAN, IP telephony, security and virtual private networks, network management, video and high-speed networking.

As one of Tucson's original Telecommunications Policy Advisory Committee members, appointed by the mayor and city council, he is committed to helping southern Arizona businesses become more efficient and competitive. Joe enjoys adventures through old mining towns with his son, taking pictures and discovering amazing artifacts.

Ann Newman
Account Manager – Maricopa & Pinal Counties, Education
623-328-4197
Ann.Newman@cox.com
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An Arizona native and telecom sales veteran of more than 20 years, Ann's experience is what cities and school systems count on when they need an upgrade in voice, Internet and data connectivity. She enjoys her focus on education and government because the tools she provides makes teachers, students and our government more efficient.

Ann is a member of Cox's excusive Circle of Excellence, because she is the best of the best in enterprise sales performance. She's achieved this level of success because she quickly earns the trust of her clients and demonstrates her passion for helping achieve their productivity goals. When she's not at work, Ann volunteers her time with students; most recently hosting a career day at the Cox production studios. She also participates in the Arroyo Elementary in-house entrepreneurial program, "Arroyo Inc." Ann also enjoys competing in hiking events like the four peaks Phoenix Summit Challenge.
Liana Velasco-Doe
Senior Account Executive - Education, Charter Schools
623-328-3151
Liana.Velasco-Doe@cox.com
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Liana brings 10+ years of telecommunications expertise to Cox Business. She is responsible for driving sales to charter, private and parishioner schools in the Valley. She is particularly adept at providing education, guidance and reassurance about the latest telecommunications technology to her education-based clients. Clients appreciate Liana because she walks them through the entire Cox Business service implementation process, taking the time to ensure their satisfaction.

Prior to working for Cox Business, she acquired her leadership qualities and sales management skills from Time Warner and IDT Solutions/Winstar. In 2011, Liana received the Cox Business Winner's Circle award for her work with the public sector.

Before work most Thursdays, she can be found at the Society of St. Vincent de Paul serving breakfast to those less fortunate. Liana is fully fluent in Spanish, semifluent in French and loves to spend time with her horses, dogs, cats, bird and of course, her husband and two beautiful children.

Mark Tunney
Senior Account Executive
623-328-4434
Mark.Tunney@cox.com
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Mark brings East Coast savvy and more than six years of Arizona-based telecommunications experience to his role at Cox Business. He figures out what makes his large clients tick, so the perfect telecommunications solution can be developed for maximum efficiency internally and externally.

Highly regarded for his winning attitude, Mark earned a distinguished spot in the President's Club for his success in telecommunications sales at his last company. He has quickly ascended at Cox Business.

When he's not helping Cox Business customers improve their bottom lines through telecommunications, Mark is playing Mr. Fixit around his house.
Mike Tinucci
Senior Account Executive
623-328-2320
Michael.Tinucci@cox.com
Mark has been in the telecommunications sales industry more than 20 years where he has built a reputation as a sales coach, teacher and mentor. He has more than doubled the performance of his Large Business Enterprise Sales Team in less than 12 months. Mark recently demonstrated the value of Cox Business to Jobing.com and won its arena business away from Qwest/CenturyLink.

Mark says that customers believe in him because he finds scalable solutions that improve his customers' ability to run their day-to-day operations with more efficiency.

A Boy Scouts of America troop leader and avid surfer, Mark has applied lessons learned to his leadership role at Cox Business: efficiency and persistence. His sales team is guided by these principles and has become a more productive and nimble department with his guidance.

Mark Coltvet
Senior Account Executive
623-328-3244
Mark.Coltvet@cox.com
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Mark's been a master at pairing great businesses with superior telecommunications services for nearly a decade. At Cox Business, he's known for helping to deliver lightning-fast service setup for clients like the RR Donnelly Founders Cup LPGA Tournament. br/>
He's successfully launched services for a variety of industries including retail, hospitality, financial services, manufacturing, construction, information technology and professional services firms. Mark loves it when customers allow him to dive into their projects and he becomes completely immersed in creating a custom-tailored mix of business telecommunications services.

In a previous life, Mark was a greens keeper for golf courses. Today, he enjoys playing golf and keeping the little patch of grass in his backyard in golf-course condition.
David Daniels
Account Manager - State of Arizona
623-328-2104
David.Daniels3@cox.com
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David Daniels brings his knack for developing telecommunications solutions that reduce cost, improve productivity, and provide redundancy and security of assets to Cox Business' state of Arizona accounts. He leads a team of specialists serving the state's boards, commissions, departments and bureaus. David has a great depth of knowledge and more than 20 years of experience in the telecommunications industry.

He cares deeply about his community serving as a board member on the Arizona Telecommunications Information Council with emphasis on improving statewide communication for the advancement of K - 12 education. He is also a committee member serving on the Arizona Broadband Development Council and is a member of the Healthcare Information Management Systems Society.

When he is not at work or serving his community professionally, David is working on a master's degree.

David Dotter
Senior Account Executive
623-328-3232
David.Dotter@cox.com
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David views business telecommunications like pieces of a puzzle and helps Cox Business enterprise customers design and implement voice, video and data solutions. He's particularly effective at solving growth challenges for large companies by providing catered technological solutions that result in long-term business relationships.

Recently, he created a 17 location, fully-meshed network for Cardiovascular Solutions which increased productivity so much that the client indicated, "It could save lives."

He won a top performer award from Cox Business in 2011 and when he's not at work, David can be found volunteering for Habitat for Humanity or hang gliding. A retired professional water skier, David developed two maneuvers that are still featured in competitions around the world.
Michael "Micky" Barrera
Senior Account Executive
623-328-2981
Michael.Barrera@cox.com
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Micky is a skilled strategist who takes a consultative approach to developing telecom solutions for enterprises. He has a successful track record of analyzing each of his clients' sales requirements and business strengths from which he then develops cost-effective voice, Internet and data solutions to enhance competitiveness, increase revenue and improve customer knowledge.

Having built customized business telecom solutions for more than 10 years, Micky is a veteran of the industry who has garnered multiple achievement awards. He's successful because he helps Cox Business deliver efficiency while maximizing technology for each client. Others say that Micky brings to his role integrity, product knowledge and an uncanny ability to pull just the right resources for each Cox Business customer.

Micky's also an accomplished songwriter and performer and has been known to sing a few bars to close the deal!

Alex Villa
Senior Account Executive
623-328-3205
Alex.Villa@cox.com
Melissa Dus
Account Executive - Municipalities & Education
623-328-2940
Melissa.Dus@cox.com
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An Arizona native, Melissa is adept at helping government and education organizations find exceptional voice/data and video solutions. She understands the E-Rate procurement processes and other telecommunication acquisition challenges public entities face. Melissa has helped establish Cox Business as a reliable telecommunications provider for many central and southern Arizona municipalities and charter schools.

Cox Business clients appreciate Melissa's energy, enthusiasm and the sense of humor she brings to find dynamic, efficient and effective technical solutions to complex telecommunications challenges. When she's not at work, Melissa volunteers her time with the Arizona Animal Welfare League as a canine foster parent. She's also a self-professed foodie.

Tom Keathley
Senior Account Executive
623-328-2122
Thomas.Keathley@cox.com
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Tom brings more than 10 years of technical telecommunications experience to Cox Business. He is extensively trained in SIP Trunking, Citrix and TCP/IP WAN networking and drives sales results by building and nurturing long-term client relationships.

Working with companies that have multiple locations and more than 100 employees, Tom designs complex and reliable telecommunication infrastructures to meet each client's needs. He then works hand-in-hand with the Cox Business Project Management Team to track each stage of implementation to ensure timely satisfaction

Tom served our country in the Army National Guard and now, in his free time, supports the March of Dimes and Salvation Army. He's also a competitive fast-pitch softball player.
Robert Karcsay
Senior Account Executive
623-328-3029
Robert.Karcsay@cox.com
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A telecommunications sales veteran, Robb brings more than 17 years of experience to Cox Business where he designs custom telecommunications solutions for data center and other high-tech enterprise clients. Coworkers look to him as a mentor, citing his vast knowledge of telecom and his willingness to step up and help others. Robb is certified by Cisco, the Multimedia Telecommunications Association and by Telecommunications Research Associates.

When he isn't helping Cox Business clients expand their enterprises, Robb can be found mentoring, producing shows and scuba diving.

Patrick Beavers
Senior Account Executive
623-328-3207
Patrick.Beavers@cox.com
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Patrick is an Arizona native and member of the Cox Communications team for seven-plus years. He's an expert at pairing finance and professional services enterprises with exemplary voice, data and Internet services from Cox Business that exceed their standards and expectations.

He is highly regarded for his "whatever it takes" attitude and in 2012 earned the Cox Circle of Excellence award. He has been a top performer in each position he has held at Cox and is a three-product Cox-certified master technician. Patrick believes the greatest value he brings to Cox Business is his outside-the-box thinking that leads to creative solutions and instantly responsive approach to customer service.

In his spare time, Patrick enjoys playing the alto saxophone.
Jason Childers
Senior Account Executive
623-328-2123
Jason.Childers@cox.com
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Jason brings more than 20 years of sales and management, business development and strategic planning experience to Cox Business. He holds an advanced certification in environmental technology and has extensive experience tailoring telecommunication and wireless services for the needs of his Fortune 500 clients. Peers say that Jason's focus and determination are two key attributes that make him a premier solutions-oriented professional.

Jason's deep knowledge of the industry, combined with his strong ability to create long-lasting relationships at all levels of an organization, make him a valuable asset to Cox Business. Jason served our country in the U.S. Marine Corps where he was awarded the Navy Achievement Award. He's an avid outdoorsman who enjoys mountain biking, lacrosse and golf.